Digital Transformation has been defined as "the profound transformation of business and organizational activities, processes, competencies and models to fully leverage the changes and opportunities of a mix of digital technologies and their accelerating impact across society in a strategic and prioritized way, with present and future shifts in mind." (i-scoop)
Implementation of digital transformation requires a defined strategy and all of what that implies, including definition of activities, processes, timelines and responsibilities. It also requires careful identification of technologies - those in place and those that might be adopted. It requires digitization of numerous processes in the organization, including those that have never been digitized before. True digital transformation is comprehensive.
Digitization of processes require proper process management, which includes business process reengineering and change management. Inevitably the involvement of the people carrying out these processes is required to make this work. People involvement is necessary all the way through, but one of them is in areas being changed that involve interaction with customers and other stakeholders. People who are closest to customer service should be involved, perhaps even the customers themselves.
In digital transformation as currently practised, there is an increased reliance on the latest technologies - big data retrieval and analysis, artificial intelligence, machine learning and internet of things in managing corporate assets. These are prime areas where digitization might replace some or all of what people are currently doing.
It's easy to see that digital transformation is a major area of corporate management - transformative and long term. Evolution of cultures and technologies cannot be ignored.
Future articles will delve more deeply into these issues.