Convergence of Social Media, Mobility, SOA and BPM

Oracle Corp released an interesting white paper in January which, while proprietary, provides a good overview of the current use of social media in Business Process management. The paper points out the usefulness of social media as a part of business processes, from the research to the roll-out stage. Incorporating such media as Facebook and Twitter, it says, helps to break down the barriers between the decision makers and others and encourages interaction at each step of the way. The white paper can be obtained at the Oracle Website.