- Stay in sync with business needs. Failure to do so could result in a proliferation of ad hoc "shadow" systems being developed.
- Don't let brand loyalty get in the way of good decisions, especially when more than one brand will get the job done.
- Remember right-sizing. Scale the jobs to what is needed.
- New tools will only work if there is the proper substructure in place, such as trained people who know how to ask the right questions.
- Go with phasing where possible, rather than big bang implementations.
- Do not make decisions in isolation.
- Be careful not to make decisions just for the sake of technology. The lustre of new shiny technologies can quickly wear off.
A good expanded summary of these elements can be found here.
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