Artificial Intelligence (AI) is exploding into the landscape and IT management is not exempt from this invasion. AI has strengthened greatly over the past few years and there is a growing feeling that it the answer to current IT management challenges, including service requests, downtime avoidance, security management, and the like.
" 'Over time we expect the traditional SLA model—99.xx availability, etc.—will have no meaning as the system is always on, compliant, secure, agile and flexible,' advises Satheesh Kumar, IBM's vice president of hybrid services, AI platform."
The first step in implementing AI for IT management is in formulating a management strategic plan. AI can be implemented through the introduction of sensors that continuously convey data to the AI engines. These sensors would be smart enough to anticipate problems, thus moving performance issues detection from those that have already occurred to those that are about to occur.
With AI involved, IT management can devote its time to innovation and planning. AI will handle all repetitive and time consuming activities initially and gradually take over more complex matters.
Check out this article for more on this topic.
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