How Application Performance Management (APM) Can Ensure Happy Customers | SMART ENTERPRISE INSIGHTS AND PERSPECTIVES FOR THE CIO

Customers interacting with a company can quickly become disillusioned if they run into difficulties with the company's software. They may even leave and perhaps never come back. The more companies rely on software interfaces to deal with their customers, the less tolerant they can afford to be about inadequacies in their software. Some companies are looking to Application Performance Monitoring to deal with this issue. APM involves real time monitoring of applications performance, using relevant metrics and taking immediate action. Several suppliers now offer APM software. How Application Performance Management (APM) Can Ensure Happy Customers SMART ENTERPRISE INSIGHTS AND PERSPECTIVES FOR THE CIO