globeandmail.com: EBay retools the customer experience

ebay has a new CEO and is already revamping its business model to reinvigorate its business, which has been lagging recently. One of their changes involves reducing the charges for listings, while increasing them when products sell. They are also allowing photos of products. In addition, they are implementing changes related to their important rating scheme to give customers with the best ratings the best exposure on the site. They are also making changes to their shipping policies to address some exploitation that has occured in the past. globeandmail.com: EBay retools the customer experience